FAQ

How can I search for a specific product?

You can search by model no using the search bar on the top right of the page. If you cannot reach the product you are looking for, please contact our customer service team via WhatsApp 00966 556400909 or email us at info@shallboutique.com.

Is it possible to adjust the order after receipt?

 

In case that the size does not meet the required specifications and conform to Shall Size Guide (please see how to measure length and width ..) Yes, it will be amended for free.

In the case that the problem is due to one of the sizes given by the customer, the amendment order can be accepted according to our vision of the possibility of doing this and its availability such as (shorting/cutting only – narrowing only) in a simple manner (2 inch) and will the customer will be informed with the approval or rejection when requesting the amendment.

The request for amendment is within 3 days from the date of receipt

Amendment fee is the customer’s responsibility and depends on the type of amendment

 

Is it possible to preview or check the products before purchasing?

No, it’s not possible. But, all of our products contain a detailed description, of sizes, fabric material and quality in addition to high-quality original photos, to give you an accurate description of the product, but maybe there will be a slight difference from reality, as it depends on the lighting of the computer/mobile screen you use and other factors. In case you want to view the products on the ground, you can visit one of the updated showrooms on our Instagram account and buy from them directly.

Can the order be returned or cancelled?

Since products are made to order and customize based on customers’ requirements and given sizes (length/width), return/exchange are not accepted.

How long does the order take to be delivered at Shall?

The delivery time for ready-made orders is within (3-5) working days, while tailoring orders take (15-20) working days. (Dates are flexible)

How can I track the order at Shall?

Our delivery to outside of Riyadh is through our partner, DHL. If you have an account, you only need to log in and put your tracking number in the list. Go to “Discover more” then click “Tracking” and enter the tracking number. You can track your shipping by visiting www.mydhl.dhl.com.

Do gift cards and packaging available?

Yes, gift cards will be available soon. We are working on preparing this service, so please check our website regularly for the latest services or communicate with the customer service team. Also, please inform us that the product you purchase is for gifting purpose to put it in a box and add the gift card .

How do I know if a product is not in stock?

You can choose the order and specify the size and then the status of the product will appear.

A ‘Currently Unavailable’ mark will appear next to the product if this product is out of stock and will be available soon, also a “SOLD OUT” mark appears if the product is completely implemented.

How can I find out that Shall Boutique received my order?

After registering your request, you will receive an email to inform you of the receipt of your request, in case you choose direct bank transfer as the payment method, this requires sending a bank transfer receipt to the sales team info@shallboutique.com to approve the request; In the event that other payment methods are chosen, your order will be accepted and approved once the card / payment amount is approved and the amount is deducted.

What countries can be shipped to?

Shall Boutique offers its services exclusively to the Kingdom of Saudi Arabia, Emirates, Kuwait, Bahrain, and Oman. If you wish to ship to other countries, please contact customer service.

What are the available payment methods at Shall store?

Payment services are available through Mada, Credit Cards (Visa / Master Card), Stc Pay, and Apple Pay.

Will I get a discount when ordering more than one product?

There are no additional discounts when ordering more than one product.

Is the product presented with shall packaging (box&bag)?

A boutique shall packaging is presented for haute couture products only .

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